Privacy notice

Who we are

Solentline is a service operated by Datum Foundry Nine Ltd. We’re responsible for how personal information is used through this website and the Willow demo. For privacy questions or requests, email hello@solentline.co.uk.

Visiting the website

Netlify hosts this website, and IONOS hosts our email. Netlify may process technical information, such as your IP address and the page requested, to deliver and secure the site. We use this information for our legitimate interest in running a working, secure website. We do not use advertising or tracking cookies on this site.

Getting in touch

The website’s enquiry form opens a draft in your own email app; it does not submit your message to the website. If you choose to send it, we receive the details you provide in our IONOS mailbox. We use them to answer your enquiry and discuss the service. Where you’re asking about becoming a customer, this is to take steps you’ve requested before a contract; otherwise, it’s in our legitimate interest to respond. We keep enquiries for as long as needed to deal with them and any resulting business relationship, then delete them unless we need a record for legal or accounting reasons. We do not sell your details.

Trying Willow

Willow is a live AI voice demo, not a person. When you start it, your microphone audio passes through our demo system on Google Cloud in London to OpenAI in the United States, which processes it to run the conversation. Please use made-up details; the demo does not make real bookings.

We do not keep a call-audio recording on our server. We do keep a written transcript and short summary on our demo server for 90 days, after which they are deleted automatically. A summary is also emailed to our team and remains in our IONOS mailbox until it is no longer needed to review or follow up on the demo.

OpenAI may retain data from the demo under its API data-retention terms, including for abuse monitoring. Its standard abuse-monitoring retention is up to 30 days, though it may be longer in circumstances described in those terms. Our 90-day deletion of transcripts and summaries does not delete data OpenAI retains under its own terms.

We use your IP address to enforce the limit of two demos per IP address per day. This, and our review of demo transcripts to keep the service working, are in our legitimate interests in operating and protecting the demo. You can use the rest of the website without starting Willow.

Your rights

You can ask for access to your personal information, ask us to correct it, or ask us to delete or restrict its use where applicable. You can object to processing based on our legitimate interests. Email hello@solentline.co.uk and we’ll respond to your request. You can also complain to the Information Commissioner’s Office.

OpenAI processes demo information in the US. Email us if you’d like details of the safeguards applying to that transfer.